my-sample-orders
How do I get a sample of a product ?
You can visit one of our Pierre Frey showrooms or go to the product's web page and select the "Request a sample" option. You will then need to be logged in to your Pierre Frey web account to finalize the request.
Test Question
Test Question
Do I have to pay for the samples ?
The samples offered by Pierre Frey as well as their shipment are free for professional customers with an account. They are limited to a maximum of 3 copies per reference.
wishlist
How to order a whole wishlist ?
(To be confirmed)
stocks-and-products
Are rugs and carpets available on stock?
All our rugs and carpets are custom-made on demand, in order to meet your needs (designs, colors, materials, techniques).
However, some rugs are presented in our showrooms and they are available for sale.
Where to find the list and definition of technical terms ?
You can consult all the technical terms in our "Glossary" section.
How to know the dimensions and/or the composition of a product ?
You can go to the web page of the concerned product and consult its sales unit, its support, its material, its dimensions, its weight, its maintenance conditions and other specificities that can guide you in your choice.
How to know the conditions of installation and/or maintenance of a product ?
You can download the "product sheet" including installation and maintenance instructions on the web page of each of our products
How do I know the status of my order ?
You can log into your Pierre Frey web account to check the status of your order in the "Orders" tab of your personal space. You can also call a Pierre Frey consultant at +49 179 785 6581.
If you do not have an online account, you can register online.
If you have any questions, please call a Pierre Frey consultant at +49 179 785 6581 or contact your nearest Pierre Frey showroom.
How to find out the dimensions and quantities of product needed for my project ?
The dimensions of each of our products are available on their web product sheet. If you would like further assistance or information, please call a Pierre Frey consultant at +49 179 785 6581 or contact your nearest Pierre Frey showroom.
How do I find out who my sales representative is?
Please call a Pierre Frey consultant at +49 179 785 6581 or contact your nearest Pierre Frey showroom.
personal-information
How to edit my password ?
If you forget your password, click on "Forgot your password" on the login page. You will be asked to enter the email address linked to your account. You will then receive an email with instructions on how to renew your password. Be careful, this email can sometimes slip into the spam folder !
